Terms of Service

Service Scope

Y5VPN provides route subscriptions for cross-border access and access to client downloads, covering 110+ countries / 250+ routes, with support for Windows / macOS / iOS / Android / Linux. Route and client availability is determined by the information shown in the user panel. Subscriptions do not include memberships or benefits from third-party websites or apps.

Route coverage does not mean every route will always connect, nor that every exit point can access a particular third-party service. Regional rules, account eligibility, and content rights for third-party platforms are determined by those platforms. Users should check the terms of use for their intended services.

Accounts and Subscriptions

No email address is required; registration uses a username and password. Users must keep their login credentials and subscription links secure and are responsible for activity under their accounts. Subscription links function as access credentials and should not be posted publicly or entrusted to others. If a link is exposed, reset it promptly in the panel and submit a support ticket.

There is no limit on the number of devices connected simultaneously for the account holder's own use across different devices. This does not permit reselling or renting subscriptions, or sharing accounts or route credentials with others. Subscriptions must not be split for use by third parties.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated for the remaining days. Traffic packages remain available until used and do not expire. Before placing an order, check the billing method and traffic allowance. See the Plans page and the order details in the panel for prices.

Acceptable Use

Users must comply with the laws and regulations applicable in their location and place of use, as well as the rules of the platforms they access. The service must not be used for unlawful purposes, including fraud, distributing illegal content, infringing intellectual property, obtaining data without authorization, or violating another person's privacy.

Users must not use routes to launch cyberattacks, conduct malicious scans, distribute spam, or otherwise disrupt the normal operation of networks. They must not interfere with the service's authentication, billing, or access controls. Users are responsible for confirming that they have the legal authority to process relevant data and access the resources they target.

Availability and Liability

Connection performance depends on factors such as the local network, carrier routing, device settings, the status of the target service, and route maintenance. Maintenance, faults, or changes to third-party rules may interrupt connections, change exit points, or temporarily make some features unavailable. The service does not guarantee a fixed speed or uninterrupted connections.

If a problem occurs, try updating your subscription and switching routes, then submit a support ticket with the error message and details of when it occurred. Users should keep their own copies of important materials and avoid relying on the service as the sole connection for critical operations. Liability for losses caused by user actions, third-party services, or force majeure is determined under applicable law. These terms do not exclude liability that cannot legally be excluded.

Refunds

You may request a full refund for any reason within 7 days of your first payment. To apply, log in to the account used for payment and submit a refund request through a user panel support ticket. Include the relevant order so the payment can be verified.

You do not need to provide a reason for discontinuing use. Do not send passwords or full subscription links in a support ticket. If further order details are needed, follow the instructions in the ticket. Refund progress will be communicated through the ticket. The time it takes for funds to arrive depends on the payment provider; these terms do not guarantee a separate arrival timeframe. Statutory refund rights are unaffected.

Account Termination and Changes to These Terms

If a user engages in unlawful use, resale or sharing, attacks on the service, or other serious violations of these terms, Y5VPN may suspend relevant access or terminate the account based on the risk. Users who believe that action was taken in error may submit an explanation and relevant records through a panel support ticket. Account actions do not affect any appeal or refund rights provided by law.

If these terms need to change because of service updates or legal requirements, the revised terms will be published on this page and the last-updated month will be changed. Changes affecting important user rights will include information about when they take effect, provided through an on-site announcement or the user panel. Users may review updates before continuing to use the service. Rights under existing orders will be handled in accordance with applicable law and the relevant agreement.